Privacy Policy - Venue: Wedding AI Design

1. Overview

Venue: Wedding AI Design ("we", "our" or "the Service") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and disclose your personal information when you use our AI image generation and wedding venue layout planning features. By using the Service, you acknowledge that you have read and agree to this Policy and our Terms of Service.

2. Definitions and Key Terms

• Cookie: Small data files stored in your browser that help identify your browser, provide analytics, remember preferences and login state.
• Device Information: IP address, browser type, operating system, device identifiers and language settings.
• Personal Information: Data that directly or indirectly identifies a person, such as contact details, project names, uploaded images and venue information.
• Service: Features provided by Venue: Wedding AI Design including image generation, style templates, project management, export and sharing.
• You: Individuals or organizations that register and use the Service.

3. Information We Collect

When you access, register or use the Service, we may collect the following categories of information:

• Information You Provide:
  • Account & Contact: Name, email, phone (when you contact us or activate memberships).
  • Project & Wedding Details: Wedding date, budget range, venue type and dimensions, theme styles, color preferences, seating/flow requirements.
  • Uploaded Materials: Floor plans, on-site photos, reference images, logos, fonts and other brand assets you upload.
  • Prompts & Interactions: Text prompts used for generation, style parameters, chat with AI and feedback.
• Information Automatically Collected:
  • Device & Usage Data: IP, browser type, page response times, session duration, clicks and scroll events, error logs, used for security and performance analytics.
  • Subscription & Transactions: Billing records related to memberships, credit packs, export acceleration (processed by third‑party payment platforms).

4. How We Use Information

• Provide & Personalize: Generate layouts and images based on venue and style preferences, save project progress, offer templates and version comparisons.
• Model & Product Improvement: Use anonymized or aggregated usage data to improve models and UX; when training uses personal data, we do so de‑identified and compliant, and obtain consent where applicable.
• Communication: Send important service notices, feature updates and project‑related messages; with your consent we may send marketing communications.
• Security & Compliance: Risk control, fraud detection, access control and compliance with laws and regulations.

5. How We Share Information

We do not sell your personal information. We share only in the following circumstances:

• Service Providers: Cloud storage/compute, CDN, payment and billing, logging and analytics vendors, bound by contract and restricted to service purposes.
• Legal Requirements: Disclosure to comply with laws or valid government/court requests.
• Rights & Safety: Necessary sharing to investigate, prevent or act on unlawful conduct, fraud or security threats.
• Corporate Transactions: In a merger or asset transfer, your information may be transferred; we will provide prior notice.

6. Data Storage & Security

We apply encryption in transit and at rest, access controls and auditing to protect your data. We retain identifiable information only for as long as necessary to provide the Service, comply with law and resolve disputes.

7. Your Rights

• Access: Request a copy of the personal information we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal information where legally permitted.
• Withdraw Consent: For processing based on consent, you may withdraw at any time without affecting prior lawful processing.

To exercise these rights or for privacy questions, contact us at help@matrify.ai.

8. Cookies & Tracking

We may use cookies and similar technologies (local storage, pixels) for session persistence, preference memory and performance analytics. You can manage or disable cookies in your browser, but certain features may be affected.

9. Minors

The Service is intended for users with full legal capacity. If you are a minor, please use under guardian guidance and with guardian‑provided or approved information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post updates on this page and, where appropriate, notify you in‑app. Please review periodically.